Delete your account

Delete your account or your data

If you have an account, sign in from Settings and choose Delete account in the account section. Successful deletion removes your sign-in account and its associated records from our active systems, including any backed-up shifts and profile settings.

You can choose to keep the shifts on your phone or erase them too. There is an optional Pro export offer, but neither Pro nor an export is required to delete your account. To erase only this phone's records, use Settings, Erase data on this phone; this does not delete your cloud account.

The deletion flow warns that Apple billing continues unless you cancel it separately. You can open Manage subscription or continue deleting the account without canceling first.

Account deletion does not establish immediate removal from provider backups or service logs, and it does not delete subscription service records, Apple transaction records or support correspondence. Copies saved or shared outside TipsCoach also remain separate. Retention depends on the provider and record type; we do not promise a single deletion period for those copies.

For a copy or deletion request, including questions about provider records or support correspondence, email privacy@xstreamnetworks.com from your account address if you have one. Privacy requests do not require Pro.

If you no longer have the app

Email support@xstreamnetworks.com from the address you used to sign in and ask us to delete your account. A person reads every message, and we will confirm when it is done.

Signing in can create an account even if you never enable backup. Removing the app does not delete that account or cancel an Apple subscription. Subscription records and other provider-held information are described in our App Privacy Policy.