Support

Contact us

Email support@xstreamnetworks.com. We read every message and usually reply within a few business days.

It helps a lot if you include your phone model, its software version, the app version from Settings, and what you expected to happen instead of what did.

Report a bug or request a feature

Open Settings, Send feedback, or use Send feedback at the top of Help. Choose Report a bug or Suggest a feature. No account or Pro subscription is needed.

A reply email is optional. Include technical details is your choice; the form shows the app version, software version and device model it will send. Your shift records are not attached. Leave out passwords, sign-in codes and information you do not want support to receive.

If sending fails, your draft stays available while the app is running. Retry or choose Email support instead. You can also write to support@xstreamnetworks.com with "Bug" or "Idea" in the subject line. The demo tour does not submit feedback.

Bug reports that include the steps you took, in order, get fixed far faster than ones that do not. If a number is wrong, tell us the number the app showed and the number you expected.

My shifts are gone, or I got a new phone

TipsCoach stores your shifts on your phone. That is why it works with no account and no signal.

If records existed only on that phone and you delete the app, lose the phone or switch devices, we cannot recover those records for you. Signing in is not evidence that a backup was completed.

Optional cloud backup requires an active Pro subscription and email sign-in. The complimentary preview does not include new backups. Signing in alone does not back up your phone's records. Settings distinguishes an unconfirmed first backup from changes waiting to back up, and shows the last successful backup when known. You can restore an existing cloud backup without Pro. CSV exports are included with Pro and the complimentary preview. They keep a readable copy, but cannot restore the full app. All saved shifts remain readable and editable on Free.

To start, sign in and choose Set up backup in Settings. Your Pro subscription is checked before uploading. The courtesy preview does not authorize uploads. After a successful first backup, local changes can sync while the app is open and access remains available. Restoring saved cloud records does not upload local changes.

One phone is active for uploads at a time. Saved changes trigger a backup, and the open app can make a daily checkpoint when due. Unchanged records are not repeatedly uploaded. This is not continuous two-way syncing or a guarantee of backup while the app is closed. Check the shift count and last successful backup in Settings. Open Backup options for Back up now, Restore from backup, or recovery tools. Sign out and Delete account are in the separate Account section.

If your paid subscription expires, new backups pause and your phone records remain available. Resubscribing lets your existing backup resume on the same active phone while the app is open, once your active subscription is verified. You do not need to restore just because you resubscribed. A new phone or a phone that has not completed backup setup still needs your confirmation.

Restore shows a preview before applying changes. For each difference, choose This phone or Cloud backup; your choice keeps all the displayed settings for that workplace or details for that shift. On a fresh phone, choose Restore with the displayed shift count. If phone records already exist, review your choices before confirming. Replacing phone records remains a separate choice. After restoration, the success screen confirms how many shifts are on this phone. Choose View my shifts to open History, or Turn on backup to separately enable future uploads if eligible. Choose an earlier backup reveals other saved versions, which can contain older or deleted entries. A local recovery copy can help undo a restore, but it is still on that phone.

My sign-in code did not arrive

Signing in sends an eight-digit code to your email. Enter that code in the app. You do not need a password or a magic link.

Check your spam or junk folder first, since the code comes from an address you have not written to before. Codes expire, so if it has been sitting a while, request a new one.

In Settings, use Change email to correct a typo. Wait for the resend countdown there before requesting another code. Still stuck, email support@xstreamnetworks.com from the address you are trying to use.

Subscriptions, restoring, and refunds

Your complimentary 14-day Pro preview starts when you first open TipsCoach. No payment is required and it does not automatically become a paid subscription. When it ends, unlimited logging, saved history and edits stay free.

Open the Pro section in Settings to check purchase availability and prices. If this build says purchases are unavailable, it cannot take a payment. A developer preview is not a test of App Store checkout.

An explicit subscription purchase charges your Apple Account when you confirm, even during the courtesy preview. Our subscription service uses a generated app user identifier, or your TipsCoach account identifier when signed in, to check subscription status and restore purchase access. Signing in can link subscription information to your account; it does not upload your shift records.

Already subscribed through Apple? Use Restore purchases in the Pro options with the Apple Account that made the purchase. This restores subscription access, not shift records. Manage or cancel renewal in your iPhone Settings under your name, then Subscriptions. Deleting TipsCoach or your account does not cancel a subscription. Request an Apple refund at reportaproblem.apple.com; Apple decides eligibility.

Canceling renewal keeps paid access until the displayed expiration time. Refresh status in the Pro section checks the latest subscription information. If paid access ends while your complimentary preview is still active, eligible local Pro tools can remain available until that preview ends; this does not grant paid backup uploads.

If you believe you were charged for TipsCoach, contact support@xstreamnetworks.com with the app version and receipt details. Do not send your password or sign-in code.

Delete your account or your data

If you have an account, sign in from Settings and choose Delete account in the account section. Successful deletion removes your sign-in account and its associated records from our active systems, including any backed-up shifts and profile settings.

You can choose to keep the shifts on your phone or erase them too. There is an optional Pro export offer, but neither Pro nor an export is required to delete your account. To erase only this phone's records, use Settings, Erase data on this phone; this does not delete your cloud account.

The deletion flow warns that Apple billing continues unless you cancel it separately. You can open Manage subscription or continue deleting the account without canceling first.

Account deletion does not establish immediate removal from provider backups or service logs, and it does not delete subscription service records, Apple transaction records or support correspondence. Copies saved or shared outside TipsCoach also remain separate. Retention depends on the provider and record type; we do not promise a single deletion period for those copies.

For a copy or deletion request, including questions about provider records or support correspondence, email privacy@xstreamnetworks.com from your account address if you have one. Privacy requests do not require Pro.

A number does not look right

Tell us. This app is a financial record, and a wrong number matters more here than a crash does.

Net tips are your logged cash and card tips minus tip-outs, before tax. A set-aside target is a percentage you choose of your logged net tips, not money already saved or a tax estimate. TipsCoach does not determine what you owe or whether tips qualify for a deduction.

If it is still wrong after that, email support@xstreamnetworks.com with the shift and both numbers.